Leadership & Customer Service Training & Coaching

Empowering teams to lead with empathy, strategy, and measurable impact — in-person, remote, or hybrid.

Transform Your Team’s Leadership Potential

If your team is seeking hands-on training for leaders and customer service professionals in customer-facing roles, I can help. As a former customer success individual contributor who worked her way up to Chief Customer Officer and CEO, I know firsthand what it takes to lead customers through the lifecycle journey that results in renewals, growth, and raving fans that refer your products.

Courses are flexible—available in-person, remote, or hybrid—and highly interactive. Each session is 90 minutes using real scenarios provided by your team.

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Leadership Foundations

MEASURE

Metrics to lead your team to revenue growth.

COACH

Creating a coaching culture that empowers and retains top talent.

CHANGE

Change management for success and adaptability.

DRIVE

Building a roadmap that delivers measurable impact.

PIVOT

Leveraging executive sponsors for strategic success.

LEAD

Leading with emotional intelligence, not micromanagement.

WIN

Negotiating for win–win outcomes in complex situations.

INFLUENCE

Motivating teams and customers with confidence.

MULTI-THREADING

Creating multiple relationships across clients to ensure longevity.

Customer Support Foundations

Turning Friction into Positive Outcomes

Transforming challenges into opportunities for loyalty.

Understanding the Other Side

Building empathy and insight into customer perspectives.

Guiding with Emotional Intelligence

Managing urgent situations calmly and effectively.

Communicating with Clarity

Using language that resolves tension.

Driving in Your Support Lane

Understanding roles and limits while maintaining confidence.

Confidence & Continuous Growth

Developing lifelong learning and adaptability.

Custom Courses & Team Events

Custom courses can be created for your next training session or company-wide event. Learning in a collaborative environment boosts confidence, retention, and impactful real-world people skills.