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Emilia D’Anzica: Customer Experience Leader, Author & Keynote Speaker
Emilia D’Anzica is a globally recognized CX leader, entrepreneur, and author with over two decades of experience driving business transformation in the B2B SaaS industry.
As the founder of two successful CX advisory and training firms—both scaled to 7+ figures within 4 years—Emilia brings hands-on expertise in scaling organizations through customer-centric growth.
Inspiring Audiences to Lead with Purpose and Action
- Build customer-obsessed cultures that drive revenue and retention
- Design scalable onboarding and customer journey programs
- Develop cross-functional alignment across success, support, and operations
- Empower women and working parents to lead with authenticity
Her sessions blend storytelling, research, and proven frameworks to help companies embed customer experience into their DNA.
Author of “Pressing On as a Tech Mom”
In her award-nominated book, Emilia shares her journey as a mother, founder, and leader in Silicon Valley.
It’s a powerful story of resilience, inclusion, and balance that has inspired thousands to redefine success.
Academic Recognition: The Growth Molecules Case Study
Emilia’s work is featured in a published case study from The Case Centre:
“Growth Molecules: Enabling Clients to Realize Their Customer Success.”
This case highlights her approach to team alignment and scalable leadership systems. It is used in postgraduate programs worldwide.
Topics Emilia Speaks On
Scaling with Customer Success
How to build profitable, customer-centric growth.
The Future of Onboarding & Retention
Building automation that drives loyalty.
Leadership in Times of Change
Creating cultures that thrive through uncertainty.
Women in Tech
Redefining leadership in a hybrid world.
Entrepreneurship & Exit
Lessons from scaling and selling two companies.
Your Customer Experience Keynote Speaker
Watch Emilia in action — inspiring leaders and teams worldwide.
Why Audiences Love Emilia
Emilia is consistently described as real, relatable, and results-driven.
Her storytelling and practical frameworks inspire teams to take action with confidence.
Beyond the Stage
When she’s not speaking, Emilia leads Sonoma Creek Ventures — a vacation rental business known for its 5-star hospitality.
Book Emilia to Speak
Ready to inspire your audience with practical frameworks and memorable stories?
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