Accelerating Leadership & Growth in B2B SaaS Organisations

I've experienced firsthand what happens when startups transform from attentive, customer-obsessed teams into siloed organizations where departments stop talking and leadership loses touch with the people who matter most. I've witnessed what this shift costs; valued customers who lose interest, exhausted executives who burn out, and a competitive advantage that quietly erodes.

Here's what I've learned from 20+ years of growing Silicon Valley companies:

You CAN grow without losing touch with what made you wildly successful.

As a serial executive leader at startups like Chorus, Givelify, Jobvite, WalkMe, BrightEdge, and Copper, I have scaled Silicon Valley customer success operations from the ground up. I built and sold two consultancies in five years, proving that sustainable, customer-centric growth isn't just possible, it's more profitable.

Now I teach founders and executives how to scale without losing themselves or their customers, build systems that get stronger under pressure, not more fragile, and lead with clarity instead of chaos.

If you're growing but something's not right, if you're constantly playing catch-up, let's fix it before it costs you everything you've built.

As the author of Pressing ON as a Tech Mom , I share a story of resilience and leadership while championing women in technology. Beyond writing, I’ve delivered 30+ professional development programs and university lectures worldwide. I currently teach Customer Lifecycle Management in Booth’s CRO Executive Program and design private programs for organizations.

I’ve been honored by the CX Hall of Fame, listed by Thinkers360 as a top global thought leader, and received the IAOTP Top Growth Advisor Award (2024).

What matters most, though, is sparking those 'aha moments' when leaders see a new path, teams gain renewed energy, and individuals realize they’re capable of far more than they imagined.